Contact Us

Use the form on the right to contact us.

If you have an inquiry or a problem about a recent order, please email us directly at info@lashesbysananurani.com

         

123 Street Avenue, City Town, 99999

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Returns & Exchanges

RETURNS POLICY

Due to the nature of our products and for hygiene reasons, we do not offer refunds or exchanges on items simply unwanted/ change of mind. If you receive a damaged or faulty item, we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days if receiving your product(s). 

Please note; Our lashes are handmade with love, therefore each one can be slightly different; this would only be minor though. Please note this is not a fault but part of the unique lash assignment of individual hair by our employees 

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this can take up to 10 business days, depending on your bank/credit card provider. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lashesbysananurani.com

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@lashesbysananurani.com and send your item to: 
Lashes by Sana Nurani, Flat 105 Elliot Lodge, 7 Cyrus Field Street, London SE10 0XN.


Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem. 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 
If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must ensure the value on the parcel is listed as “ZERO” and you CLEARLY write "RETURNED GOODS" on the customs form and the parcel itself as we will not accept parcels that incur duty charges. 

Lashes by Sana Nurani do not pay returns postage unless an item is the wrong item or faulty. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.